If this is your first visit to LM Therapies please select either the ‘Initial Assessment’ or ‘New Client’ option when booking in for your first treatment with us. You will then be sent a short form  via email to complete asking you to provide some personal details, along with any relevant medical conditions and/or previous injuries you may have experienced. This information is stored in accordance with GDPR regulations.

Please note if you cancel with less than 12 hours notice for any appointment, you will be charged 50% of your appointment fee. If you cancelled with less than 4 hours notice, or do not attend, you will be charged the full amount. 

If you can cancel a Pilates class with less than 12 hours notice you will be charged the cost of the class. If you have a Class Pass this will mean you lose one of your classes. If you cancel prior to the 12 hour notice period, you will be refunded or your Class Pass will be recredited. 

We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and related data protection legislation. This Privacy Policy explains what data we collect, why we need it, how we store it, who we may share it with, how long we keep it, and your rights as a client.

This applies to any information you provide through the website, consultation forms, treatment notes, online booking system, email, telephone, text message or direct contact

What Data We Collect and Why

To provide safe and appropriate care, we may collect:

· Personal data: name, address, phone number, email address and date of birth. This allows us to contact you, manage appointments and keep appropriate treatment records.

· Health information: medical history, lifestyle information, relevant health details, assessments and treatment notes. This is needed to assess whether treatment is appropriate and to keep accurate records of your care.

· Marketing preferences: if you choose to opt in, we may send newsletters, clinic updates or other relevant information. You can unsubscribe at any time.

· Website or booking information: if you contact us through a website form, online booking system or payment system, relevant details may be collected to respond to your enquiry, manage your appointment or process payment.

How We Store Your Data

Your data is stored securely in one or more of the following ways:

· Locked filing cabinets for paper forms.

· Encrypted devices or password protected systems for digital records.

· Secure online booking, 

How Long We Keep Your Data

Treatment records are kept for 7 years after your last treatment, after the relevant retention period, records will be securely destroyed or deleted.

Sharing Your Data

Your data will only be shared where necessary and appropriate. This may include:

· With your consent, for example when referring you to another professional.

· With my insurance provider, professional association, legal adviser, regulator or relevant authority if needed for a complaint, insurance matter, legal claim or legal obligation.

· With third party service providers, such as online booking systems

Payment by card or online payment

If you pay by card or online payment, the payment provider may process information needed to complete the payment. This may include your name, payment details, transaction details and contact information. Please refer to the payment provider’s own privacy information where relevant. 

We will not sell your personal data.

Your Rights Under UK GDPR

You have the right to:

· Access the personal data we hold about you.

· Request correction of inaccurate or incomplete data.

· Request erasure of your data in certain circumstances.

· Restrict or object to certain types of processing.

· Receive a copy of your data in a commonly used digital format, where this applies.

· Withdraw consent where consent is the lawful basis for processing.

Some rights are not absolute. We may need to retain certain information for insurance, legal, regulatory, tax or complaint related reasons.

Complaints and Contact

If you have a concern about how we handle your data, please contact us first so we can respond. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)