Privacy Policy for LM Therapies Ltd

We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and related data protection legislation. This Privacy Policy explains what data we collect, why we need it, how we store it, who we may share it with, how long we keep it, and your rights as a client.

This applies to any information you provide through the website, consultation forms, treatment notes, online booking system, email, telephone, text message or direct contact

What Data We Collect and Why

To provide safe and appropriate care, we may collect:

· Personal data: name, address, phone number, email address and date of birth. This allows us to contact you, manage appointments and keep appropriate treatment records.

· Health information: medical history, lifestyle information, relevant health details, assessments and treatment notes. This is needed to assess whether treatment is appropriate and to keep accurate records of your care.

· Marketing preferences: if you choose to opt in, we may send newsletters, clinic updates or other relevant information. You can unsubscribe at any time.

· Website or booking information: if you contact us through a website form, online booking system or payment system, relevant details may be collected to respond to your enquiry, manage your appointment or process payment.

How We Store Your Data

Your data is stored securely in one or more of the following ways:

· Locked filing cabinets for paper forms.

· Encrypted devices or password protected systems for digital records.

· Secure online booking,

How Long We Keep Your Data

Treatment records are kept for 7 years after your last treatment, after the relevant retention period, records will be securely destroyed or deleted.

Sharing Your Data

Your data will only be shared where necessary and appropriate. This may include:

· With your consent, for example when referring you to another professional.

· With my insurance provider, professional association, legal adviser, regulator or relevant authority if needed for a complaint, insurance matter, legal claim or legal obligation.

· With third party service providers, such as online booking systems

Payment by card or online payment

If you pay by card or online payment, the payment provider may process information needed to complete the payment. This may include your name, payment details, transaction details and contact information. Please refer to the payment provider’s own privacy information where relevant.

We will not sell your personal data.

Your Rights Under UK GDPR

You have the right to:

· Access the personal data we hold about you.

· Request correction of inaccurate or incomplete data.

· Request erasure of your data in certain circumstances.

· Restrict or object to certain types of processing.

· Receive a copy of your data in a commonly used digital format, where this applies.

· Withdraw consent where consent is the lawful basis for processing.

Some rights are not absolute. We may need to retain certain information for insurance, legal, regulatory, tax or complaint related reasons.

Cookies and Web Beacons

LM Therapies uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read the Cookies article on TermsFeed website.